ID Card Printer Support | Premium Support from Digital ID

Instant Help and Support from the Minute You Open the Box

Unlike other providers, Digital ID promise to provide FREE support for the entire life of your printer! With TrueSupport you'll get direct access to our professionally trained technical support experts who have years of experience working with customers just like you.

TrueSupport Plus goes above and beyond standard TrueSupport services to include priority phone support, free software updates, an annual printer check-up, and other advanced services.

BENEFITS

Lifetime Email Support

Video Tutorial Library

Telephone Support

Remote Installation

Zero Labour Costs

Annual Printer Service *

Urgent Onsite Intervention

PREMIUM
SUPPORT

£199/
a year

PROFESSIONAL
SUPPORT

£295/
a year

LEARN MORE

Remote Installation

As a TrueSupport PLUS or PRO member we can log onto your PC remotely and help you set up the printer.

TrueSupport Plus Priority Support

Jump to the front of the queue and enjoy priority support. You’ll be given access to the TrueSupport PLUS line and email.

Annual Service

Prolong the life of your printer with an annual service. Once a year, send in your printer to Digital ID to have it thoroughly checked, cleaned and serviced by our qualified printer technicians. We’ll cover the cost to ship your printer back to you afterwards! This service is normally £150.

Zero Labour Costs

Often customers decide to upgrade their printer (Example: Dual side printing, Ethernet or MIFARE® encoder) and the average labour charge is £80. If you have TrueSupport PLUS or PRO you will not pay for labour charges.

EasyBadge Software Support

We are here to support you with all versions of EasyBadge card design software from complicated database setup to advice on what design elements print best on plastic cards.